Return Policy

This website is operated by:

GreenOZ Pty Ltd

ABN: 68167959775

ADD: 21 Magnesium Drive, Crestmead, QLD, 4132, Australia

These terms and conditions are governed by the laws of Queensland and should any dispute arise the courts in Queensland will determine the outcome. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

Payment

Payment can be made via credit card (MasterCard and VISA), or PayPal.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Cancellation of Orders

Should the need arise to cancel an order after you’ve placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone or email us ASAP at info@greenoz.com.au.

Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it.

Return of products

In the event of a manufacturing defect, product quality issues or damages, we’ll happily organize a refund or exchange.

If you’d like to make a refund or exchange request, please email info@greenoz.com.au with your order number (which can be found in you order confirmation email), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Service team members will reach out to you as soon as possible to arrange to have the product(s) returned to us. When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.

To request product(s) return, you must notify us within 5 business days after delivery of an order if the order is incomplete or the products are damaged during shipment and the product(s) must be substantially unused. GreenOZ Pty Ltd does not accept the return of products for any other reason, unless required to do so by law.

Privacy Policy

All information provided to GDHealth is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party. Check out the complete details of our Privacy Policy.

Security

For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.

Please check that the ‘padlock’ icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your personal data in transit.

Limitation of liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time. In no case shall GreenOZ Pty Ltd, employees, affiliates, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Enquiries

If you have any questions about GreenOZ Pty Ltd Purchase & Refund Policy, please contact GreenOZ Pty Ltd at info@greenoz.com.au.

Updated May 2019.

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